Net Promoter Score (NPS) is a business methodology which looks to improve customer loyalty in your business by operationalizing customer experience
into your daily business routine. Unlike long and tedious customer feedback forms Net Promoter Score focuses on asking two questions.
“Will you recommend us to a friend?
What is the primary reason for your score?”
Those who had bad experience and are not happy.
Those who don’t care enough always ready to switch
Your personal army of sales managers and walking talking billboards.
Configuring Antlere is easy and you can go live in matter of few hours by defining your product, adding the reasons list and designing the campaign.
Antlere allows you to connect with your customers using multiple channels. This lets you contact customers using Email, SMS, IVR as well as Call Center Agents.
Know where you stand in terms of your customer’s loyalty and drive growth from what matters the most through the dashboard pulse.
Loops generation is a very powerful feature of Antlere. It helps you in taking decisions about the business areas which need improvements.
Antlere is born from our expertise in customer centrality, loyalty and revenue growth experienced with many clients. Its focus lies on how phenomenal results can be achieved by listening to customers, analyzing their feedback and using the gathered insights to bring improvements to infrastructure, products, people and services,thereby creating unflinching loyalty in customers.
Office 505, Liberty House, Dubai International Financial Center, Sheikh Zayed Road, Dubai 506626, U.A.E.
150 Aldersgate Street, London EC1A 4AB, United Kingdom.
Net Promoter, NPS, and the NPS-related emoticons are registered trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld