Gather more, Analyse Deeper, Grow Bigger
Take your CX Management to the next level with a platform that is built on the legacy of delivering legendary customer & employee experiences that let you realize your full potential.
Deploy Multi-dimensional Surveys to Measure Customer Experience
We believe that the way to your customers’ hearts is through delivering great experiences that is possible by listening to customers proactively and responding to their needs immediately. With Antlere you can deploy multi-dimensional surveys and get full control to create the surveys that measure customer experience.
Gain quick and authentic responses through our KIOSK deployment at your service centres. Increase customer convenience by letting them give feedback in the form of video, audio, or by filling them out manually.
Leave conventional measuring tools behind by giving your customers the option to send you voice recorded surveys. Speed up the feedback process by getting the most natural customer emotions.
Elicit open-ended feedback, and get a more diverse data sample to evaluate the most valuable customer information. Let your customers express their thoughts and feelings freely to enhance the quality of the feedback.
Social Media Measuring
Listen to the 3 billion people using social media to express themselves and find insights for your business. Gather feedback through social media platforms and get data that can spot trends for an improved CX strategy.
Text Surveys with Logics
Create Text based surveys using various question types including MCQs, Open Text, Rating Scales etc. Use our Skipping and Piping logics to make your surveys smarter and add to customer ease by gaining feedback through phones.
Web/app Based Surveys
Integrate CX Measuring into your existing websites or apps; give them ease of providing feedback on-the-go and maximize customer reach. Get ready to track every customer experience while they use your website.
Utilize Years of Research to Find the Right Methodology for your Customers
Antlere offers multiple CX Measurement methodologies to suit your specific needs. Used by the world’s most iconic brands, our methodologies let you engage customers and make predictions based on customer data that can drive the biggest impact on your brand.
Net promoter score – NPS
Gauge customer loyalty in real time with NPS by sending 2-question survey. It is effective way to measure your company performance by understanding the distribution of your Promoters, Passives and Detractors.
Customer effort score – CES
It takes gauging customer pain points to understand where the most customer effort lies. CES asks the question of how much effort it takes for the customer to deal with the business at a scale of your choosing.
Problem incidence rate – PIR
All organizations need to understand how often problems occur in order to solve them better. The PIR allows companies to figure out the frequency of the customer complaints.
Customer satisfaction – CSAT
Gauge customer satisfaction with this easy-to-understand scale that asks a basic question on satisfaction, on a scale of 1-5. By making your customers feel valued; this survey type is a way to show your customers that you care.
Problem resolution satisfaction – PRS
Solving customer complaints is often the Key Performance Indicator of employees, and PRS allows companies to gauge the effectiveness of your problem resolution by simply asking your customers about it.
Customer perception – CP
Customer Perception scale allows companies to ask customers if they believe that the company is worth doing business with. This is often an excellent indicator of customer buying behaviour.
Powerful Insights to Help you Grow
Antlere lets you fulfill your quest for actionable insights by analyzing unstructured customer data to find patterns that can improve your CX every day.
Experience the true power of Antlere’s Dashboard, showcasing your complete company health in one view, customized to your needs.
Understanding Customer Experience is only part of the Equation. The real business value comes when Antlere helps you find Actionable Insights.
Slice and dice your customer feedback and data to find the perfect value in the form of Custom Performance and Management reports.
Learn the Meaning and Emotion Behind your Customer Feedback
Understand customer pain points on an intimate level with state-of-the-art modules that take you from understanding customer sentiments towards driving the right impact.
Use Text Analytics to decode the meaning in unstructured feedback. Antlere lets you see what topics are trending and what issues concern your customers.
Interpret emotions behind customer feedback and determine if an expression is positive, negative or neutral, and to what degree, with Sentiment Analysis.
Tagging and key-phrases
Antlere lets you organize the gathered feedback and analyse trends at a glance with manual and automatically generated tags.
Improve your Processes by Understanding Various Business Segments
Deploy technologically advanced analytics to gain actionable insights. It provides the most accurate data categorization that makes issues transparent and future steps clear.
Find out what your customers are talking about by identifying key-phrases and affinities from their feedback and grouping them together.
Track the performance and customer perception of individual products and services that you are offering.
Identify customer segments and automatically group customer data to get superior control and a granular analysis of your audience.
Segment your feedback scores and data across geographies to gauge your holistic business direction.
Close the Loop to Become a Leader in NPS and Grow 2.5x Faster than your Competitors
After your customer experience platform is set in motion, it is time to start acting on customer feedback. Take customer interactions to the next level with Antlere CFL, that uses negative feedback, as an opportunity to resolve issue and enhance customer satisfaction.
Alerts and notifications
Alert key players and managers when loops are generated so that no customer complaint or query goes unresolved.
Complete data of customer complaints
Antlere offers complete customer data, transaction histories and past experiences to allow you to fully understand the nature of the loop.
Loop tracking and assignment
Track the progress of your loops and assign them automatically or manually to the responsible agents.
Loop closing interface
With our easy-to-use Loop Closing Interface, your agents and managers will find closing customer loops easier than ever.
Understand your Customers’ Journeys like Never Before
Antlere provides a holistic view of the entire customer journey. We believe customer loyalty is based and built on the experiences which is why our dashboards let you delight customers throughout their journeys by optimizing experiences.
Get a complete feel of your customer journey by deploying Mystery Shopping. Record Videos, Analyse Tags and Scores, and identify your customer pain.
Keep a complete track of your customer’s journey by fully understanding their experiences at every point of their journey, all within Antlere.
Gauge customer experience on all your business touch points using various survey methods and analyse the results to find opportunities for improvements.
Employee Experience Fuels Customer Experience
Engaged, and empowered employees are a critical factor in creating memorable customer experiences. Improving back end processes for your employees, leads to an overall customer experience with less friction and ease of use for all that are involved.
Automated alerts for
Create custom alerts for management based on low performance on Loops, lesser scores in certain geographies, high complaints for a specific product and much more.
Create multiple users on dashboards simultaneously for store managers, employees, executives, many more to ensure that all employees can complete their tasks with in their own domains, without disruption.
Enable data access on a need-to-know basis for your key players, and manage roles easily within Antlere Admin Panel.
Track how well your employees are handling customer complaints and improving their relationships with customers through our custom performance reports.
Gear Yourself up with the Tools for Success
Communicate with your customers using the channel of their choice - whether by telephone, social media, website or email. Execute unprecedented experiences better than anyone in the industry and achieve breakthrough results.
Customized to your needs
Get customization according to your needs. Add or remove channels and start engaging with your customers.
Connect Every Interaction
Pickup on customer conversations from where you left them last and continue them on any channel without interruption.
Keep Everything in Check
Keep a complete track of your customer’s interactions and their history hence fully understanding their experiences with your company.
Prioritize the Best User Experience
With integrations between our systems and your customer data, Antlere Interact makes for interactions that help manage and deliver seamless experiences.