Uncover the Truth About Your Customer Experience
Our mystery shopping services provide unbiased, actionable insights to help you improve your business from the inside out.
Are your customers experiencing the service you expect?
Our mystery shoppers act as genuine customers, evaluating every aspect of the customer experience. We collaborate with your organization to understand your protocols and deliver actionable insights for continuous improvement.
Are These Customer Experience Gaps Costing You?
The blind spots you can’t see are the ones that hurt your bottom line.
Inconsistent Service
A great experience one day, a poor one the next.
Lack of Compliance
Are staff following brand standards and procedures?
Untrained Employees
Missed opportunities for upselling and building rapport.
Lost Sales
Customers leaving without purchase due to bad interaction.
The Secret to Your Success: A Proven Process
Our trained mystery shoppers are experts at blending in. They evaluate key aspects of the customer journey, from initial contact to post-service follow-up, using a detailed, customized checklist.
We transform their observations into a clear, comprehensive report you can use to make impactful changes.
Actionable Insights
Measurable Results
Stop guessing and start improving with data you can trust.
Identify Training Gaps
Pinpoint where your team needs support to improve performance.
Enhance Operational Efficiency
Discover bottlenecks and areas for process optimization.
Ensure Brand Consistency
Confirm every location delivers the same high-quality experience
Boost Employee Morale
Reward high performers with objective data.
Increase Customer Loyalty
A better experience leads to repeat business and positive reviews.
The partner you can trust for honest and unbiased feedback.
We understand the sensitive nature of this service. Our network of professional mystery shoppers is held to the highest ethical standards. Every report is meticulously verified and delivered with complete confidentiality.
We are committed to providing you with the accurate information you need, so you can build a stronger, more successful business.
We are committed to providing you with the accurate information you need, so you can build a stronger, more successful business.
Ready to See Your Business Through a New Lens?
Request a free consultation to discuss your specific needs and learn how a tailored mystery shopping program can benefit your business.
Frequently asked questions
Answers to the most frequently asked questions
What is Mystery Shopping?
At Antlere, mystery shopping utilizes trained evaluators posing as customers to assess service quality, including employee behavior, product availability, and store cleanliness. Mystery shopping companies drive improvements, enhance customer satisfaction, and foster loyalty through actionable feedback and service excellence.
What is a Secret Shopper?
A secret shopper, also known as a mystery shopper or secret shopper mystery, is hired to discreetly evaluate a business’s service quality, regulatory compliance, and overall customer experience by posing as a regular customer. Alongside, he helps in company mystery shopping.
At Antlere, our expert secret shoppers provide precise, reliable evaluations to help businesses optimize operations and enhance service quality.
How Does Mystery Shopping Work?
What is the Antlere's Mystery Shopping Technique?
Antlere’s secret shopper mystery method improves customer service and operations by deploying trained mystery shoppers to visit businesses, document experiences, and provide detailed reports with ratings and suggestions. This thorough evaluation empowers businesses to make informed decisions and enhance operational efficiency effectively.
How to Boost Business with Mystery Shopping Program?
The first step to boost business with mystery shopping is to find a mystery shopping company near me. After that avail the service from the best company around but make sure the company focus on customer service evaluation.