Did you know? 81% of businesses prioritize customer experience as their primary competitive edge, as per Gartner. In today's rapidly evolving business landscape, staying at the cutting edge of...
The first step to improving customer experience is to measure it. And given its importance, the measurement methods should be systematic, comprehensive & efficient. This article will show you some...
In a world driven by technological advancement, healthcare often emerges as an arena ripe for innovation. The Apple Watch, initially launched as a mere extension of one’s iPhone, has slowly but...
Since customer experience is made up of the interactions customers have with the business, the customer experience strategy consists of all the actionable plans that drive great customer experiences.
