Enterprise-Grade Helpdesk

For Secure Fintech Support.

Antlere Interact is a secure, auditable helpdesk platform built for the high-stakes world of Fintech. Deliver exceptional customer experiences while ensuring security, compliance, and a defensible audit trail.

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Trusted by Fintech Leaders

Secure Support Isn’t Optional in Banking & Fintech, It’s Essential.

In Fintech, support goes beyond answering questions. It’s a high-stakes role where every interaction is regulated. The constant juggling: delight customers quickly or stay compliant and secure. Choosing the wrong helpdesk risks dangerous trade-offs.

Constant Compliance Risk

How do you ensure a seamless experience while adhering to PCI DSS, GDPR, SOX, and other regulations? A misstep can lead to fines and brand damage.

Time-Sensitive Crises

Customers face urgent, high-stress situations—stolen cards, failed transactions, suspected fraud. Your team must resolve these issues quickly and accurately while managing increased request volumes.

Fragmented Audit Trails

When conversations happen across disconnected channels (email, chat, phone), you lose the unified, auditable record required by regulators. This frustrates customers and obscures risk.

Your Fintech CX Command Center: Secure, Auditable, Unified.

Antlere Interact resolves the Fintech CX Gap. It’s a centralized command center that unifies customer interactions into a secure, auditable system. Deliver exceptional support without compromising security or compliance.

A single window for all interactions

Antlere Interact resolves the Fintech CX Gap. It’s a centralized command center that unifies customer interactions into a secure, auditable system. Deliver exceptional support without compromising security or compliance.

Automate & Enforce Compliant Workflows

Use Macros and automated routing to ensure agents follow compliant procedures. Reduce errors and guarantee consistent service delivery.

Analyze & Audit with Confidence

Use analytics and reporting to create on-demand auditor reports. Track agent adherence and maintain a timestamped audit trail for compliance.

Control Every Interaction, Secure Every Step

Granular Access Control & Permissions

Antlere Interact’s Advanced User Roles allow precise permissions for agents and teams. Ensure team members can only access the data and functions essential to their roles crucial for compliance.

Restrict access to sensitive tickets, control export capabilities, and maintain a secure internal environment

Automate PCI DSS & GDPR Compliance

Protect sensitive customer information by default. Interact automatically detects and redacts Personally Identifiable Information (PII) and sensitive data from tickets, transcripts, and custom fields.

This prevents sensitive data from being stored insecurely, helping you meet strict PCI DSS and GDPR data minimization requirements effortlessly.

On-Premise & Private Cloud Deployment

For organizations with the strictest data governance and security requirements, Antlere Interact offers flexible deployment options. Choose our secure multi-tenant cloud or deploy Interact On-Premise on your own hardware or in a private cloud (AWS, Azure, GCP).

You maintain complete control over your data, infrastructure, and security configurations, satisfying even the most demanding CISO.

Comprehensive & Immutable Audit Logs

When regulators ask, you’ll have the answer. Interact captures a complete, immutable audit log of every action taken within the platform.

From agent logins and ticket views to permission changes and data exports, every event is timestamped and recorded, providing a defensible system of record for internal reviews and external audits.

Become a Fintech Founding Partner and Secure a 70% Lifetime Discount

Step into the new era of helpdesk technology for the financial industry and inviting innovative Fintech companies. Get an Early-Bird 70% discount on any Interact plan and reshape your fintech journey.

Claim your 70% Discount

Frequently asked questions

Explore how we’ve brought clients’ real estate visions to life with unmatched expertise and dedicated support

Q: Does this helpdesk work with our existing tools?

Yes, the page states it is “Integrated with your entire fintech stack,” allowing it to connect with your other systems.

Q: Can customers get answers without talking to an agent?

Yes, the platform offers “Automated Self-Service,” which provides efficient customer experiences by allowing users to find solutions on their own.

Q: Are there different pricing plans?

Yes, the “Choose your plan” section shows two options: a “Startup” plan and an “Enterprise” plan.

Q: How are ticket assignments managed?

The system uses “Contextual ticket assignment and routing” to automatically send customer issues to the best-qualified agent.