CSAT & NPS: The tools built to win

Customer Trust

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A Metric for Global Benchmarking and Long-Term Brand Health (NPS)

Net Promoter Score (NPS) assesses customer loyalty and the likelihood of recommendation, providing a broader, long-term view of overall brand perception and the health of customer relationships. Its score is broken down into three types.

Goodwill Drivers

Promoters Scoring a 9 or 10; these customers are defined by their strong customer loyalty and are the most likely to actively recommend your company and brand to others.

Simply satisfied

Customers who score 7 or 8 are known as Passives; they don’t have strong feelings about your brand, meaning they’re not likely to actively recommend you and are easily swayed by competitive offers.

Taking Business elsewhere

Detractors are customers who score 0 to 6, indicating dissatisfaction with your company; they actively damage your reputation by discouraging people from using your products and services.

Become a Fintech Founding Partner and Secure a 70% Lifetime Discount

Step into the new era of helpdesk technology for the financial industry and inviting innovative Fintech companies. Get an Early-Bird 70% discount on any Interact plan and reshape your fintech journey.

Identify Areas for Precise Improvement

CSAT questions can be tailored to specific parts of your business, helping you to find out where customers feel satisfied and where they don’t.

Identify Areas for Precise Improvement

CSAT questions can be tailored to specific parts of your business, helping you to find out where customers feel satisfied and where they don’t.

Identify Areas for Precise Improvement

CSAT questions can be tailored to specific parts of your business, helping you to find out where customers feel satisfied and where they don’t.

Get 70% Off Your First 6 Months of Interact

Enterprise-grade support shouldn’t be costly. We’re offering our “Fintech-Ready” platform at 70% off for 6 months. Enjoy all features and our full NPS/CSAT suite.

Offer ends in:

This offer is limited to the first 50 new Fintech partners this month.

Frequently asked questions

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Q: What other tools can i get to interact with NPS and CSAT?

Antlere Smart goes beyond simple data collection, instantly measuring CSAT, NPS, and Problem Incident Rates. It uses sentiment analysis and continuous feedback loops to generate strategic insights that guide your business decisions, ensuring constant improvement and strengthening.

Q: How to use these metrics to set goals for your team?

Use CSAT to set specific performance goals for teams or individuals in direct customer service roles. Avoid using NPS as a metric for individual performance since it reflects broader, company-wide perceptions and may not accurately represent an individual’s impact.

Q: Does NPS measure customer satisfaction??

Net Promoter Score (NPS) is a customer loyalty and satisfaction measurement taken by asking customers how likely they are to recommend your product or service to others on a scale of 0-10, but there’s a lot more to the story than that

Q: Is NPS the same as CSAT?

The difference between these two customer experience metrics is that NPS is a long-term metric that measures how likely a customer is to recommend your product or service to others, whereas CSAT can be a short-term or long-term metric that measures customer satisfaction with a specific interaction

Q: What’s a good CSAT score?

A good CSAT score typically exceeds 80%, indicating high customer satisfaction. However, this benchmark varies across industries.