Monthly
Annually
Trial
(Per Agent / Month)
| StartupBest Value
(Per Agent / Month)
| SME’s
(Per Agent / Month)
| Enterprise
Talk to our sales team
|
Trial
(Per Agent / Month)
| StartupBest Value
(Per Agent / Year)
| SME’s
(Per Agent / Year)
| Enterprise
Talk to our sales team
|
Trial
(Per Agent / Month)
|
Startup Best Value
(Per Agent / Month)
|
SME’s
(Per Agent / Month)
|
Enterprise
Talk to our sales team
|
Trial
(Per Agent / Month)
|
Startup Best Value
(Per Agent / Year)
|
SME’s
(Per Agent /Year)
|
Enterprise
Talk to our sales team
|
Trial
(Per Agent / Month)
|
Startup Best Value
(Per Agent / Month)
|
SME’s
(Per Agent / Month)
|
Enterprise
Talk to our sales team
|
Compare Plans
Trial
| Ultimate | Free 14 days/ month |
| Emails Integration | Upto 1 |
| Ticket file attachment size | 5 MB |
|
Incoming email authentication (SPF, DKIM, DMARC) |
 |
| Messaging & Live Chat | |
| Web widget |
|
| App Chat (Chat widget) |
|
| Widget customization |
|
| Pre-chat form |
|
| Concurrent chats | Upto 1 |
| Autofill |
 |
| Macros |
|
| Automatic translation |
|
| Send and receive files |
|
| Automated CSAT/NPS Feedback |
|
| Chat Transfers |
|
| Rich message types |
|
| Re-engagement |
|
| Logo Removal |
|
| Social | |
| Social channels |
|
| Facebook DM and comments | (1 page) |
| Instagram DM and comments | (1 page) |
| Twitter Account | (1 page) |
| Youtube | (1 page) |
| (1 page) | |
| Playstore | (1 page) |
| Voice | |
| Voicemail |
|
| Embedded voice |
|
| Partner Edition |
|
| Answer in browser & forward to phone |
|
| Caller ID |
|
| Call routing |
|
| Failover |
|
| Customized greetings |
|
| Queue size and wait time |
|
| Automatic ticket creation |
|
| Call recording |
|
| Mute, hold & warm transfer |
|
| Conference calling |
|
| Call blocking |
|
| Interactive voice response |
|
| Priority numbers |
|
| Request a callback |
|
| Call wrap-up time limits |
|
| Call recording controls |
|
| Call quality notifications |
|
| Call offering time limit |
|
| Call usage 99.95% uptime SLA |
|
| Local and toll-free numbers |
|
| Inbound and outbound minutes |
|
| Interactive voice response |
|
| Image processing | $0.30/ Image |
| Help Center | |
| Complete Guide |
|
| Demo Tutorials |
|
| Search |
|
| Customer portal |
|
| Knowledge Management | |
| Sign offs |
|
| Huddle updates |
|
| Demo Tutorials |
|
| Rich text WYSIWYG editor |
|
| Bulk actions |
|
| Flag & create knowledge |
|
| Content & revision history |
|
| Article lists & labels |
|
| Approval and publishing workflows |
|
| Scheduled publishing and verification |
|
| Content blocks |
|
| Structured content |
|
| Article view permissions |
|
| Bots | |
| Bot Builder |
|
| AI-assistance Bot |
|
| Functional Bot |
|
| Conversational Bot |
|
| Agent Workspace with Customer Context | |
| Unified agent workspace |
|
| CSAT and follow-up survey |
|
| Custom agent statuses |
|
| Workflows | |
| Whisper mode |
|
| Warm transfer |
|
| Internal Notes |
|
| Collaboration Tool | |
| Predefine Ticket Templates |
|
| Audit Logs |
|
| Triggers (Prioritize tasks) |
|
| Conditional ticket fields |
|
| Service level agreements (SLA) |
|
| Skills-based routing |
|
| Automation & Intelligence | |
| Pre-defined responses |
|
| Article recommendations |
|
| Advanced AI: Macros suggestion |
|
| Workforce & Change Management | |
| Round Robin and Load Balanced Assignment |
|
| Business hours |
|
| Custom agent roles |
|
| Audit logs |
|
| Reporting & Analysis | |
| SLA Based Wallboards |
|
| Sentiment Analysis |
|
| Prebuilt analytics dashboards |
|
| Data exports |
|
| Custom data exploration |
|
| Dashboard sharing |
|
| Live agent activity dashboard |
|
| Pre-built live dashboard |
|
| Customizable live dashboards |
|
| Refresh rate | 12 Hours |
| Data | |
| Data storage | 50 MB/ Agent |
| File storage | 1 GB/ Agent |
| Devices data log |
|
| Additional data storage |
|
| Custom apps and integrations | |
| Devices data log |
|
| Developer Tools | |
| API access/Integration |
|
| Allowed domains & IP Whitelisting |
|
| Security and Compilance | |
| User verification: 2FA |
|
| GDPR Compliance |
|
| Advanced verififcation: 2FA and SSO | |
| Ensuring Secure Access |
|
| Agent device management |
|
| Data encryption at rest and in motion |
|
| Disaster recovery |
|
Startup
| Startup | $49 user/ month |
| Emails Integration | Upto 3 |
| Ticket file attachment size | 5 MB |
|
Incoming email authentication (SPF, DKIM, DMARC) |
|
| Messaging & Live Chat | |
| Web widget |
|
| App Chat (Chat widget) |
|
| Widget customization |
|
| Pre-chat form |
|
| Concurrent chats | Upto 3 |
| Autofill |
|
| Macros |
|
| Automatic translation |
|
| Send and receive files |
|
| Automated CSAT/NPS Feedback |
|
| Chat Transfers |
|
| Rich message types |
|
| Re-engagement |
|
| Logo Removal |
|
| Social | |
| Social channels |
|
| Facebook DM and comments | (2 page) |
| Instagram DM and comments | (2 page) |
| Twitter Account | (2 page) |
| Youtube | (2 page) |
| (2 page) | |
| Playstore | (2 page) |
| Voice | |
| Voicemail |
|
| Embedded voice |
|
| Partner Edition |
|
| Answer in browser & forward to phone |
|
| Caller ID |
|
| Call routing |
|
| Failover |
|
| Customized greetings |
|
| Queue size and wait time |
|
| Automatic ticket creation |
|
| Call recording |
|
| Mute, hold & warm transfer |
|
| Conference calling |
|
| Call blocking |
|
| Interactive voice response |
|
| Priority numbers |
|
| Request a callback |
|
| Call wrap-up time limits |
|
| Call recording controls |
|
| Call quality notifications |
|
| Call offering time limit |
|
| Call usage 99.95% uptime SLA |
|
| Local and toll-free numbers |
|
| Inbound and outbound minutes |
|
| Interactive voice response |
|
| Image processing | $0.30/ Image |
| Help Center | |
| Complete Guide |
|
| Demo Tutorials |
|
| Search |
|
| Customer portal |
|
| Knowledge Management | |
| Sign offs |
|
| Huddle updates |
|
| Demo Tutorials |
|
| Rich text WYSIWYG editor |
|
| Bulk actions |
|
| Flag & create knowledge |
|
| Content & revision history |
|
| Article lists & labels |
|
| Approval and publishing workflows |
|
| Scheduled publishing and verification |
|
| Content blocks |
|
| Structured content |
|
| Article view permissions |
|
| Bots | |
| Bot Builder |
|
| AI-assistance Bot |
|
| Functional Bot |
|
| Conversational Bot |
|
| Agent Workspace with Customer Context | |
| Unified agent workspace |
|
| CSAT and follow-up survey |
|
| Custom agent statuses |
|
| Workflows | |
| Whisper mode |
|
| Warm transfer |
|
| Internal Notes |
|
| Collaboration Tool | |
| Predefine Ticket Templates |
|
| Audit Logs |
|
| Triggers (Prioritize tasks) |
|
| Conditional ticket fields |
|
| Service level agreements (SLA) |
|
| Skills-based routing |
|
| Automation & Intelligence | |
| Pre-defined responses |
|
| Article recommendations |
|
| Advanced AI: Macros suggestion |
|
| Workforce & Change Management | |
| Round Robin and Load Balanced Assignment |
|
| Business hours | Single |
| Custom agent roles |
|
| Audit logs |
|
| Reporting & Analysis | |
| SLA Based Wallboards |
|
| Sentiment Analysis |
|
| Prebuilt analytics dashboards |
|
| Data exports |
|
| Custom data exploration |
|
| Dashboard sharing |
|
| Live agent activity dashboard |
|
| Pre-built live dashboard |
|
| Customizable live dashboards |
|
| Refresh rate | Real-time/ Live |
| Data | |
| Data storage | 150 MB/ Agent |
| File storage | 5 GB/ Agent |
| Devices data log |
|
| Additional data storage | Real-time/ Live |
| Custom apps and integrations | |
| Devices data log |
|
| Developer Tools | |
| API access/Integration |
|
| Allowed domains & IP Whitelisting |
|
| Security and Compilance | |
| User verification: 2FA |
|
| GDPR Compliance |
|
| Advanced verififcation: 2FA and SSO | |
| Ensuring Secure Access |
|
| Agent device management |
|
| Data encryption at rest and in motion |
|
| Disaster recovery |
|
SME's
| SME's | $69 user/ month |
| Emails Integration | Upto 10 |
| Ticket file attachment size | 5 MB |
|
Incoming email authentication (SPF, DKIM, DMARC) |
|
| Messaging & Live Chat | |
| Web widget |
|
| App Chat (Chat widget) |
|
| Widget customization |
|
| Pre-chat form |
|
| Concurrent chats | Upto 5 |
| Autofill |
|
| Macros |
|
| Automatic translation |
|
| Send and receive files |
|
| Automated CSAT/NPS Feedback |
|
| Chat Transfers |
|
| Rich message types |
|
| Re-engagement |
|
| Logo Removal |
|
| Social | |
| Social channels |
|
| Facebook DM and comments | (5 page) |
| Instagram DM and comments | (5 page) |
| Twitter Account | (5 page) |
| Youtube | (5 page) |
| (5 page) | |
| Playstore | (5 page) |
| (5 page) | |
| Voice | |
| Voicemail |
|
| Embedded voice |
|
| Partner Edition |
|
| Answer in browser & forward to phone |
|
| Caller ID |
|
| Call routing |
|
| Failover |
|
| Customized greetings |
|
| Queue size and wait time |
|
| Automatic ticket creation |
|
| Call recording |
|
| Mute, hold & warm transfer |
|
| Conference calling |
|
| Call blocking |
|
| Interactive voice response |
|
| Priority numbers |
|
| Request a callback |
|
| Call wrap-up time limits |
|
| Call recording controls |
|
| Call quality notifications |
|
| Call offering time limit |
|
| Call usage 99.95% uptime SLA |
|
| Local and toll-free numbers |
|
| Inbound and outbound minutes |
|
| Interactive voice response |
|
| Image processing | $0.30/ Image |
| Help Center | |
| Complete Guide |
|
| Demo Tutorials |
|
| Search |
|
| Customer portal |
|
| Knowledge Management | |
| Sign offs |
|
| Huddle updates |
|
| Demo Tutorials |
|
| Rich text WYSIWYG editor |
|
| Bulk actions |
|
| Flag & create knowledge |
|
| Content & revision history |
|
| Article lists & labels |
|
| Approval and publishing workflows |
|
| Scheduled publishing and verification |
|
| Content blocks |
|
| Structured content |
|
| Article view permissions |
|
| Bots | |
| Bot Builder |
|
| AI-assistance Bot |
|
| Functional Bot |
|
| Conversational Bot |
|
| Agent Workspace with Customer Context | |
| Unified agent workspace |
|
| CSAT and follow-up survey |
|
| Custom agent statuses | Upto 50 |
| Workflows | |
| Whisper mode |
|
| Warm transfer |
|
| Internal Notes |
|
| Collaboration Tool | |
| Predefine Ticket Templates |
|
| Audit Logs |
|
| Triggers (Prioritize tasks) |
|
| Conditional ticket fields |
|
| Service level agreements (SLA) |
|
| Skills-based routing |
|
| Automation & Intelligence | |
| Pre-defined responses |
|
| Article recommendations |
|
| Advanced AI: Macros suggestion | Upto 50 |
| Workforce & Change Management | |
| Round Robin and Load Balanced Assignment |
|
| Business hours | Single |
| Custom agent roles |
|
| Audit logs |
|
| Reporting & Analysis | |
| SLA Based Wallboards |
|
| Sentiment Analysis |
|
| Prebuilt analytics dashboards |
|
| Data exports |
|
| Custom data exploration |
|
| Dashboard sharing | Antlere Users Only |
| Live agent activity dashboard | Default View |
| Pre-built live dashboard |
|
| Customizable live dashboards |
|
| Refresh rate | Real-time/ Live |
| Data | |
| Data storage | 300 MB/ Agent |
| File storage | 5 GB/ Agent |
| Devices data log |
|
| Additional data storage | Add-on |
| Custom apps and integrations | |
| Devices data log |
|
| Developer Tools | |
| API access/Integration |
|
| Allowed domains & IP Whitelisting |
|
| Security and Compilance | |
| User verification: 2FA |
|
| GDPR Compliance |
|
| Advanced verififcation: 2FA and SSO | |
| Ensuring Secure Access |
|
| Agent device management |
|
| Data encryption at rest and in motion |
|
| Disaster recovery |
|
Enterprise
| Enterprise | Custom user/ month |
| Emails Integration | Custom |
| Ticket file attachment size | 5 MB |
|
Incoming email authentication (SPF, DKIM, DMARC) |
|
| Messaging & Live Chat | |
| Web widget |
|
| App Chat (Chat widget) |
|
| Widget customization |
|
| Pre-chat form |
|
| Concurrent chats | Custom |
| Autofill |
|
| Macros |
|
| Automatic translation |
|
| Send and receive files |
|
| Automated CSAT/NPS Feedback |
|
| Chat Transfers |
|
| Rich message types |
|
| Re-engagement |
|
| Logo Removal |
|
| Social | |
| Social channels |
|
| Facebook DM and comments | Custom |
| Instagram DM and comments | Custom |
| Twitter Account | Custom |
| Youtube | Custom |
| Custom | |
| Playstore | Custom |
| Voice | |
| Voicemail |
|
| Embedded voice |
|
| Partner Edition |
|
| Answer in browser & forward to phone |
|
| Caller ID |
|
| Call routing |
|
| Failover |
|
| Customized greetings |
|
| Queue size and wait time |
|
| Automatic ticket creation |
|
| Call recording |
|
| Mute, hold & warm transfer |
|
| Conference calling |
|
| Call blocking |
|
| Interactive voice response |
|
| Priority numbers |
|
| Request a callback |
|
| Call wrap-up time limits |
|
| Call recording controls |
|
| Call quality notifications |
|
| Call offering time limit |
|
| Call usage 99.95% uptime SLA |
|
| Local and toll-free numbers |
|
| Inbound and outbound minutes |
|
| Interactive voice response |
|
| Image processing | $0.30/ Image |
| Help Center | |
| Complete Guide |
|
| Demo Tutorials |
|
| Search |
|
| Customer portal |
|
| Knowledge Management | |
| Sign offs |
|
| Huddle updates |
|
| Demo Tutorials |
|
| Rich text WYSIWYG editor |
|
| Bulk actions |
|
| Flag & create knowledge |
|
| Content & revision history |
|
| Article lists & labels |
|
| Approval and publishing workflows |
|
| Scheduled publishing and verification |
|
| Content blocks |
|
| Structured content |
|
| Article view permissions |
|
| Bots | |
| Bot Builder |
|
| AI-assistance Bot |
|
| Functional Bot |
|
| Conversational Bot |
|
| Agent Workspace with Customer Context | |
| Unified agent workspace |
|
| CSAT and follow-up survey |
|
| Custom agent statuses | Upto 100 |
| Workflows | |
| Whisper mode |
|
| Warm transfer |
|
| Internal Notes |
|
| Collaboration Tool | |
| Predefine Ticket Templates |
|
| Audit Logs |
|
| Triggers (Prioritize tasks) |
|
| Conditional ticket fields |
|
| Service level agreements (SLA) |
|
| Skills-based routing |
|
| Automation & Intelligence | |
| Pre-defined responses |
|
| Article recommendations |
|
| Advanced AI: Macros suggestion | Upto 50 |
| Workforce & Change Management | |
| Round Robin and Load Balanced Assignment |
|
| Business hours | Multiple |
| Custom agent roles |
|
| Audit logs |
|
| Reporting & Analysis | |
| SLA Based Wallboards |
|
| Sentiment Analysis |
|
| Prebuilt analytics dashboards |
|
| Data exports |
|
| Custom data exploration |
|
| Dashboard sharing | Antlere Users & end Users |
| Live agent activity dashboard | Customizable views |
| Pre-built live dashboard |
|
| Customizable live dashboards |
|
| Refresh rate | Real-time/ Live |
| Data | |
| Data storage | As per requirement |
| File storage | As per requirement |
| Devices data log |
|
| Additional data storage | Add-on |
| Custom apps and integrations | |
| Devices data log |
|
| Developer Tools | |
| API access/Integration |
|
| Allowed domains & IP Whitelisting |
|
| Security and Compilance | |
| User verification: 2FA |
|
| GDPR Compliance |
|
| Advanced verififcation: 2FA and SSO | |
| Ensuring Secure Access |
|
| Agent device management |
|
| Data encryption at rest and in motion |
|
| Disaster recovery |
|
Frequently asked questions
Find answers to the most frequently asked questions
Q: What are the benefits of using help desk software?
A help desk software streamlines customer support by managing inquiries, tracking issues, and automating responses. Omni channel solutions enhance efficiency, reduce response times and improve overall customer satisfaction.
Q: How can omni channel solutions help businesses?
An omnichannel support software ensures seamless customer experiences across all touchpoints, integrating various communication channels. It boosts customer engagement by providing a unified cohesive interaction.
Q: How can a customer experience platform benefit your business?
A customer experience platform centralizes data and insights, enabling personalized interactions and proactive support. This leads to improved customer loyalty, higher retention rates, and increased revenue.
Q: What is a ticket management system and how does it work?
A ticket management system organizes and tracks customer issues, converting inquiries into actionable tickets. It helps in prioritizing, assigning, and resolving issues efficiently, ensuring timely customer support.
Q: What is customer interaction management and why is it important?
It helps you oversee and optimize all touchpoints where customers engage with business. It is crucial for delivering consistent customer interaction management leading to higher satisfaction and loyalty.