Interact Features | Antlere CXM

Antlere Interact

Ready To Interact?

The ultimate omni-channel solution for all customer interactions.

Email with unlimited addresses
Email upto 1/ 14Days
Website Widget
Pre-chat Form
Unlimited concurrent chats
Autofill Messages & Live Chat
Macros
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Create upto 3 departments
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments 1/page
Instagram DM and comments 1/page
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
Unified agent workspace
Light agents (cost applies per agent) upto 10 agents
Triggers (Prioritize tasks)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Unified staff management
Prebuilt analytics dashboards
Data exports
Refresh rate 12 Hours
Data storage 50 MB/ agent
File storage 1GB/ Agent
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on
Feature description in few words

Email with unlimited addresses
Email Numbers Up to 3
Ticket file attachment size 5 MB
Web widget
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Create upto 5 departments
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments 2/page
Instagram DM and comments 2/page
Twitter Account 2 Account
Youtube 1 Channel
Web Chat (Antlere chat widget available)
App Chat (Antlere chat widget available)
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Service level agreements (SLA)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Unified staff management
Business hours - Single
Prebuilt analytics dashboards
Data exports
Refresh rate Real time
Data storage 150 MB/agent
File storage 5 GB/agent
Devices data log
Additional data storage Add-on
API access
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on

Email with unlimited addresses
Email Numbers Upto 10
Ticket file attachment size Max 5 MB
Web widget
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Departments Unlimited
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Tone-based Routing Live chat only
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments - 5 Pages
Instagram DM and comments - 5 pages
Twitter Account - 5 Account
Youtube - 2 Channels
Whatsapp (meta charges applied) 1 Number
Web Chat (Antlere chat widget available)
App Chat (Antlere chat widget available)
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Custom agent statuses Up to 5
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Service level agreements (SLA)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Article recommendations
Advanced AI: Macro suggestions for admins Add-on
Advanced AI: Macro suggestions for admins Add-on
Unified staff management
Business hours - Single
Prebuilt analytics dashboards
Data exports
Custom data exploration
Dashboard sharing - Antlere's using only
Live agent activity dashboard - Default View
Data storage 300 MB/agent
Pre-built live dashboard - Real time
File storage 10 GB/agent
Devices data log
Additional Data Storage Add-on
Private custom apps & integrations
API access
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on

Email with unlimited addresses
Email Numbers - Custom Number
Ticket file attachment size 5 MB
Incoming email authentication: SPF, DKIM, DMARC
Web widget
Widget customization
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Automatic translation
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Departments Unlimited
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Tone-based Routing Live chat only
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments - Custom Pages
Instagram DM and comments - 5 Pages
Twitter Account - Custom Number
Youtube - Custom Channels
Whatsapp (meta charges applied as is) As Required
Web Chat (Antlere chat widget available)
App Chat (Antlere chat widget available)
Voicemail
Text Messages
Embedded Voice
Display a number using web widget
Partner Edition (Computer Telephony Integration) *
Answer in browser & forward to phone
Caller ID
Call routing
Failover
Customized greetings
Queue size and wait time
Automatic ticket creation
Call recording
Mute, hold & warm transfer
Business hours
Conference calling
Call blocking
Interactive voice response (IVR, phone trees)
Priority numbers
Request a callback
Call wrap-up time limits
Call recording controls
Call monitoring & barging
Call quality notifications
Call offering time limit
Call usage 99.95% uptime SLA
Local and toll-free numbers
Inbound and outbound minutes
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Custom agent statuses Up to 100
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Conditional ticket fields
Service level agreements (SLA)
Skills-based routing
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Article recommendations
Business rules analysis
Advanced AI: Macro suggestions for admins Add-on
Unified staff management
Business hours - Multiple
Custom agent roles
Audit logs
Prebuilt analytics dashboards
Data exports
Custom data exploration
Dashboard sharing - Antlere users and end-users
Live agent activity dashboard - Customizable views plus live agent status drill-in
Data storage 300 MB/agent
Pre-built live dashboard
Customizable live dashboards
Refresh rate - Real time
File storage - 15 GB/agent
Data storage - 500 MB/agent
AWS Events Connector
Additional Data Storage Add-on
Private custom apps & integrations
API access
User verification: 2FA
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
Data center location
HIPAA compliance
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on

Trial

Email with unlimited addresses
Email upto 1/ 14Days
Website Widget
Pre-chat Form
Unlimited concurrent chats
Autofill Messages & Live Chat
Macros
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Create upto 3 departments
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments 1/page
Instagram DM and comments 1/page
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
Unified agent workspace
Light agents (cost applies per agent) upto 10 agents
Triggers (Prioritize tasks)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Unified staff management
Prebuilt analytics dashboards
Data exports
Refresh rate 12 Hours
Data storage 50 MB/ agent
File storage 1GB/ Agent
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on
Feature description in few words

Startups

Email with unlimited addresses
Email Numbers Up to 3
Ticket file attachment size 5 MB
Web widget
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Create upto 5 departments
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments 2/page
Instagram DM and comments 2/page
Twitter Account 2 Account
Youtube 1 Channel
Web Chat (Antlere chat widget available)
App Chat (Antlere chat widget available)
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Service level agreements (SLA)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Unified staff management
Business hours - Single
Prebuilt analytics dashboards
Data exports
Refresh rate Real time
Data storage 150 MB/agent
File storage 5 GB/agent
Devices data log
Additional data storage Add-on
API access
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on

SMEs

Email with unlimited addresses
Email Numbers Upto 10
Ticket file attachment size Max 5 MB
Web widget
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Departments Unlimited
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Tone-based Routing Live chat only
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments - 5 Pages
Instagram DM and comments - 5 pages
Twitter Account - 5 Account
Youtube - 2 Channels
Whatsapp (meta charges applied) 1 Number
Web Chat (Antlere chat widget available)
App Chat (Antlere chat widget available)
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Custom agent statuses Up to 5
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Service level agreements (SLA)
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Article recommendations
Advanced AI: Macro suggestions for admins Add-on
Advanced AI: Macro suggestions for admins Add-on
Unified staff management
Business hours - Single
Prebuilt analytics dashboards
Data exports
Custom data exploration
Dashboard sharing - Antlere's using only
Live agent activity dashboard - Default View
Data storage 300 MB/agent
Pre-built live dashboard - Real time
File storage 10 GB/agent
Devices data log
Additional Data Storage Add-on
Private custom apps & integrations
API access
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on

Enterprise

Email with unlimited addresses
Email Numbers - Custom Number
Ticket file attachment size 5 MB
Incoming email authentication: SPF, DKIM, DMARC
Web widget
Widget customization
Pre-chat form
Unlimited concurrent chats
Autofill
Macro
Automatic translation
Send and receive files
Conversation rating (NPS or CSAT)
Transfers between agents & departments (Whisper)
Departments Unlimited
Rich message types ( image, file, emoji, gif, video, voice note )
Re-engagement
Whisper mode
Warm transfer
Tone-based Routing Live chat only
Social channels Facebook DM and comments , Instagram DM and comments
Facebook DM and comments - Custom Pages
Instagram DM and comments - 5 Pages
Twitter Account - Custom Number
Youtube - Custom Channels
Whatsapp (meta charges applied as is) As Required
Web Chat (Antlere chat widget available)
App Chat (Antlere chat widget available)
Voicemail
Text Messages
Embedded Voice
Display a number using web widget
Partner Edition (Computer Telephony Integration) *
Answer in browser & forward to phone
Caller ID
Call routing
Failover
Customized greetings
Queue size and wait time
Automatic ticket creation
Call recording
Mute, hold & warm transfer
Business hours
Conference calling
Call blocking
Interactive voice response (IVR, phone trees)
Priority numbers
Request a callback
Call wrap-up time limits
Call recording controls
Call monitoring & barging
Call quality notifications
Call offering time limit
Call usage 99.95% uptime SLA
Local and toll-free numbers
Inbound and outbound minutes
Contextual self-service
Multilingual content
Article view permissions
Structured content
Theme customization
Search
Customer portal
Rich text WYSIWYG editor
SEO ready
Bulk actions
Flag & create knowledge
Content & revision history
Article lists & labels
Approval and publishing workflows
Scheduled publishing and verification
Content blocks
Chat Bot creator
AI-powered spam protection
User badges
Unified agent workspace
Customer satisfaction ratings (CSAT) & follow-up survey
Custom agent statuses Up to 100
Soft agents Unlimited
Internal Notes
Triggers (Prioritize tasks)
Conditional ticket fields
Service level agreements (SLA)
Skills-based routing
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Article recommendations
Business rules analysis
Advanced AI: Macro suggestions for admins Add-on
Unified staff management
Business hours - Multiple
Custom agent roles
Audit logs
Prebuilt analytics dashboards
Data exports
Custom data exploration
Dashboard sharing - Antlere users and end-users
Live agent activity dashboard - Customizable views plus live agent status drill-in
Data storage 300 MB/agent
Pre-built live dashboard
Customizable live dashboards
Refresh rate - Real time
File storage - 15 GB/agent
Data storage - 500 MB/agent
AWS Events Connector
Additional Data Storage Add-on
Private custom apps & integrations
API access
User verification: 2FA
Ensuring Secure Access: IP restrictions, password complexity, session length
Agent device management
Data encryption at rest and in motion
Disaster recovery
Securing Credit Card Details
Data center location
HIPAA compliance
Digital support
Access to Antlere Help Center and Community
Digital onboarding and adoption resources
Getting started on-demand training
Guided learning paths
Premier plans - 24/7 Proactive support & engagement* Add-on
Professional Services Add-on
Custom training and certifications Add-on
Hands-on help with Antlere Assist* Add-on

ANTLERE XM

Explore Our Offerings

Antlere Smart

A Smart Survey Solution

A comprehensive tool for creating dynamic surveys, offering customizable reporting, and ensuring smooth integration across various touchpoints.

Antlere Interact

A complete Omni Channel Solution

A unified multi-channel solution for personalized customer experience across all social media channels for seamless customer interaction.

Antlere Enterprise

A unified enterprise solution

A tailored omnichannel solution designed to elevate enterprise-level customer engagement through in-depth data visualization and comprehensive analysis.