Unlock Your Business Potential with Customer Satisfaction Surveys

Move beyond assumptions. Our surveys provide deep, real-time insights to help you understand what your customers truly think and feel.

Turn Customer Feedback Into Your Competitive Edge

We don't just collect data; we turn it into actionable intelligence. Our platform provides real-time analytics and in-depth reporting to help you understand your customers at a deeper level.

This continuous improvement loop ensures you're always one step ahead of the competition.

Why Antlere's CSAT Survey Stands Out?

The Antlere CSAT Surveys go beyond the ordinary. We provide strategic tools that help drive your business forward.

Feedback Loop Creation

Establish a continuous flow of information to quickly address customer needs and concerns

Sentiment Analysis

Understand the underlying emotions and attitudes in customer responses.

Strategic Insights

Go beyond surface-level data to uncover strategic insights that guide your business decisions.

In-Depth Reporting

Get comprehensive metrics to analyze and improve customer satisfaction.

In-Depth Metrics for Analyzing and Improving Customer Satisfaction

Gain valuable insights with our comprehensive Customer Satisfaction Surveys, designed to identify gaps and understand customer needs

Overall Higher Satisfaction (OHS)

Determine your clients’ overall satisfaction level with their customers, highlighting strengths and areas for development.

Net Promoter Score (NPS)

Measure the likelihood of your customers recommending your brand to others, providing a clear indicator of customer loyalty.

Problem Incident Rate

Identify the frequency of issues experienced by your customers, helping you address and mitigate common problems.

Problem Resolution Satisfaction

Assess how satisfied your customers are with the resolution of their problems, ensuring your support processes are effective and customer friendly.

Customer Satisfaction Score

Customer Satisfaction Score (CSAT) measures how satisfied customers are with a service, product, interaction, or experience.

Customer Effort Score (CES)

Benchmark your performance against industry standards and competitors across key metrics—to see exactly where you stand.

Solution built to meet the unique needs of your business.

CSS for Retail

Enhance the in-store and online service quality by better understanding the preferences with our retail customer satisfaction surveys. Boost loyalty and revenue by identifying the areas of improvement.

CSS for Fintech

Our CSAT surveys for fintech firms assess customer interactions with financial goods and services. Analyzing input on usability, security, and support allows you to improve your services, customer experience, and develop brand trust.

CSS for E-commerce

In the e-commerce market, our surveys seek extensive opinions on website usability, product satisfaction, and customer service. Understanding the online purchasing experience allows you to enhance your platform, increase customer satisfaction, and lower cart cancellation rates.

CSS for Healthcare

Our healthcare-specific surveys collect patient input to measure care quality, communication, and overall patient satisfaction. These insights assist healthcare providers in improving patient experiences, streamlining processes, and enhancing service delivery.

Strengthen Customer Relationships with Valuable Insights

Use Antlere Customer Satisfaction Surveys to gain deep feedback and enhance your customer experience. Boost loyalty and satisfaction with valuable data.

Frequently asked questions

Answers to the most frequently asked questions

What is a customer satisfaction survey?

A customer satisfaction survey gathers opinions about the products or services that a business offers to its clients. Enhancing customer satisfaction and loyalty, it assists in identifying areas for improvement and strengths.

What are 5 good survey questions?

Every survey requires some valid and good questions, so that quality data can be extracted:

How satisfied are you with our product/service?
How would you rate the quality of our customer service?
Were your needs and expectations met during your interaction with us?
How likely are you to recommend our company to others?
What can we improve to enhance your experience?

What is a client satisfaction survey?

Client satisfaction survey is a process that companies use to get feedback from clients about how good they are doing, and where can they improve. This serves only as an overall gauge of satisfaction, service and support. The knowledge is put to use in improving offerings and strengthening the relationships with clients.

Does Antlere offer customer satisfaction survey software?

Yes, Antlere Smart, our customer satisfaction survey software, offers you to build best survey that can target your specific niche. There are a variety of survey templates also available to help you out.

What are Customer Satisfaction Survey Services?

Customer Satisfaction Survey Services involve creating, distributing, and analyzing surveys to gather feedback from customers about their experiences with your products or services. These surveys help businesses understand customer needs, preferences, and levels of satisfaction, enabling them to make data-driven improvements.