Omni-Channel Support
Centralize Your Customer Interactions
Provide consistent responses across all platforms, ensuring a cohesive brand voice.Track conversations seamlessly, regardless of where they originate.
BROADER THE SPECTRUM
As a premium partner with Google Apigee, we excel at creating fast solutions that directly tackle our clients’ business challenges and encourage innovation.
Through our smooth API integration, we seamlessly merge data silos, ensuring consistent and unified platforms, thus laying the foundation for data-driven decisions.
Emails Integration
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Custom
Ticket file attachment size
5 MB
5 MB
5 MB
5 MB
Incoming email authentication
(SPF, DKIM, DMARC)
Messaging & Live Chat
Web widget
App Chat (Chat widget)
Widget customization
Pre-chat form
Concurrent chats
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Custom
Autofill
Macros
Automatic translation
Send and receive files
Automated CSAT/NPS Feedback
Chat Transfers
Rich message types
Re-engagement
Logo Removal
Live Chat Only
Social
Social channels
Facebook DM and comments
1 page
2 page
5 page
custom
Instagram DM and comments
1 page
2 page
5 page
custom
Twitter Account
(1 page)
(2 page)
(5 page)
(custom)
Youtube
(1 page)
(2 page)
(5 page)
(custom)
(1 page)
(2 page)
(5 page)
(custom)
Playstore
(1 page)
(2 page)
(5 page)
(custom)
Voice
Voicemail
Text messages
Embedded voice
Partner Edition
Answer in browser & forward to phone
Caller ID
Call routing
Failover
Customized greetings
Queue size and wait time
Automatic ticket creation
Call recording
Mute, hold & warm transfer
Business hours
Conference calling
Call blocking
Interactive voice response
Priority numbers
Request a callback
Call wrap-up time limits
Call recording controls
Call quality notifications
Call offering time limit
Call usage 99.95% uptime SLA
Local and toll-free numbers
Inbound and outbound minutes
Interactive voice response
Image processing
$0.30/ Image
$0.30/ Image
$0.30/ Image
$0.30/ Image