Enabling businesses to meet ever-evolving customer expectations with our bespoke solutions. We provide comprehensive relationship management solutions, bolstered by intuitive data visualization and profound insights, paving the way for strategic decisions and exceptional delivery.
Reshaping Businesses through Insightful Interactions, Data-Driven Analysis, and Enhanced Relationships
ANTLERE XM SUITE
Tailored Solutions for Transformative Experiences
Optimize your decision prowess and boost your revenue by leveraging our state-of-the-art technological solutions, backed with tailored insights and seamless customer interactions.
Unlock insights and refine strategies across operations and customer touchpoints with our comprehensive suite of market research,field services, and custom CRM solutions to guarantee brand integrity and elevating industry benchmarks.
EVALUATE CX
Mystery Shopping Program
Discover the true experience your customers receive with our comprehensive In-Person, Telephonic, Online and Hybrid Mystery Shopping Program. We help businesses to get an unfiltered view into their operations to amplify customer satisfaction through:
Audit merchant performance through insightful feedback with advanced analytics, review moderation, and direct communication features with Antlere Merchant. We ensure operational excellence, and strategic decision making through our comprehensive evaluation which encompasses:
Unlock insights, nurture loyalty, and shape the future of your brand by diving deep into the heart of your customers' experiences with our Customer Satisfaction Survey. Our solution is meticulously designed to capture genuine feedback, providing you with:
Harness the power of multiple information channels to gain a precise understanding of your competitors' actions and strategies with our 'Competition Scan' offering. Our meticulously crafted solution is designed for:
Get a thorough visualization of the entire customer experience with your brand. From the first interaction to the final sale and even after, we map out every touchpoint, sentiment, and decision-making moment experienced by your customers.We've got it all covered through:
Ensuring consistent quality is more than a goal; it's a necessity. Our Quality Assurance Evaluation, augmented by unannounced store visits by our agents, checks uniform excellence across all branches. By partnering with us, you benefit from:
As a premium partner with Google Apigee, we excel at creating fast solutions that directly tackle our clients' business challenges and encourage innovation.
Through our smooth API integration, we seamlessly merge data silos, ensuring consistent and unified platforms, thus laying the foundation for data-driven decisions.
DISCOVER MORE
Comprehensive CX Measurement Methodologies
Our CX Measurement Methodologies provide you with the tools to gauge and improve customer satisfaction effectively.
Net Promoter Index
Understand your customers' willingness to recommend your brand, a key indicator of customer loyalty and brand perception.
Customer Effort Score
Measure the ease of interaction your customers experience, identifying pain points that need attention.
Problem Incident Rate
Track the occurrence of issues to proactively address problems and reduce negative experiences.
CSAT (Customer Satisfaction)
Quantify overall customer satisfaction, giving you insights into where your strengths and areas for improvement lie.
Problem Resolution Satisfaction
Evaluate how well your team resolves issues, contributing to higher customer trust and contentment.
Customer Perception
Gain a deep understanding of how your customers perceive your brand, helping you align your strategies effectively.
Eager to deliver personalized experiences for exponential revenue growth?
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