Customer Experience Mapping Archives - Antlere

Customer Experience Mapping

November 15, 2018

What is Customer Experience Journey Mapping?

The new buzz word of the business world is ‘Customer Experience’. It deals with everything a customer goes through with your brand starting from the first time they came to know about it, to the last day they leave your brand. It even goes beyond that to cater for all the remarks or memories a customer might share with others.