Customer Experience (CX) in Retail Industry

From Online to In-store, Elevate Customer Experiences Everywhere

The retail industry is ripe for the taking; deploy Antlere’s CXM Platform, equipped with the best tools in the industry made for creating accelerated customer experiences.

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The Anatomy of a World-class Customer Experience Program in Retail

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Become the Retail Leader

Measure, Analyze, and Engage with your customers to deliver experiences that foster lasting customer loyalty and become the retail leaders.

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Listen and Deliver

Listen to the needs of your customers. Identify when, where, why, and how your customers want to be treated so, they have no choice but to sing your praises.

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Build Customer Loyalty

Making NPS an integral part of your organizational DNA to deliver exceptionally personalized and memorable experiences.

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Dig the CX data goldmine

Go to the heights and lengths, where no other retail company has gone before. The CX data you gather is your treasure to achieve phenomenal success.

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Uncover Customer Emotions

Quantify the quality emotions your customers leave before, during, and after they interact with your brand touch points.

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Simulate the CX Journey

Run customized simulations to devise the right strategies that fuel customer innovation and accelerate business transformation.

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Stellar Experiences that are Built Around Quality Customer Interactions

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Communicate with Ease

Interact is our fully personalized and customized social CRM platform that enables you to communicate with customers through multiple channels for feedback.

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Discover Customer Voice

Whether its live chat, phone call, live call, social media, email, listen to your customers about their experiences at every touch point without any problem.

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Know What’s Trending

Highlight trending topics to see what your customers are talking about and resolve issues promptly to increase their satisfaction levels.

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Improve Employee Involvement

Keep a live check on your employee’s satisfaction levels throughout the year. Cater to their needs to improve their engagement and involvement.

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Measure Employee Feedback

Measure, Analyze, and Engage with them to improve their overall satisfaction levels and provide them the best work environment possible.

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Encourage Accountability

Evaluate your employees’ inputs and help them become accountable for their respective domains. Maintain a healthy work culture and drive towards success.

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Establish open conversation

Streamline your internal communications through multiple channels across your organization to enhance the problem-solving system.

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Insights by Antlere

June 19, 2019

7 “BIGGEST” Reasons Why CXM Matters

May 15, 2019

Living Beyond a Score: Net Promoter Spirit

February 15, 2019

A Happy Customer is a Loyal Customer

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Customer experience has evolved. Embrace the transformation you need to achieve true customer centricity.