From Online to In-store, Elevate Customer Experiences Everywhere
The retail industry is ripe for the taking; deploy Antlere’s CXM Platform, equipped with the best tools in the industry made for creating accelerated customer experiences.
The Anatomy of a World-class Customer Experience Program in Retail
Antlere allows you to drive customer insights to where you want them to be. Whether you have a physical store or an online presence, we have got you covered in all aspects of providing your customers, the most exceptional experiences they deserve.
Become the Retail Leader
Measure, Analyze, and Engage with your customers to deliver experiences that foster lasting customer loyalty and become the retail leaders.Learn More
Listen and Deliver
Listen to the needs of your customers. Identify when, where, why, and how your customers want to be treated so, they have no choice but to sing your praises.Learn More
Build Customer Loyalty
Making NPS an integral part of your organizational DNA to deliver exceptionally personalized and memorable experiences.Learn More
Dig the CX data goldmine
Go to the heights and lengths, where no other retail company has gone before. The CX data you gather is your treasure to achieve phenomenal success.Learn More
Uncover Customer Emotions
Quantify the quality emotions your customers leave before, during, and after they interact with your brand touch points.Learn More
Simulate the CX Journey
Run customized simulations to devise the right strategies that fuel customer innovation and accelerate business transformation.Learn More
Stellar Experiences that are Built Around Quality Customer Interactions
Antlere Interact brings you the opportunity to deliver seamless customer experiences with an omni channel experience; from telephone, to live chat, across all social media platforms; we let you change the traditional customer experience landscape.
Communicate with Ease
Interact is our fully personalized and customized social CRM platform that enables you to communicate with customers through multiple channels for feedback.
Discover Customer Voice
Whether its live chat, phone call, live call, social media, email, listen to your customers about their experiences at every touch point without any problem.
Know What’s Trending
Highlight trending topics to see what your customers are talking about and resolve issues promptly to increase their satisfaction levels.
Harness the Power of Internal Brand Ambassadors with Antlere EX
The formula is simple Happy Employees = Happier Customers. At Antlere we believe that employees are the powerhouse, and with the right motivation, they can provide your customers the exceptional experiences they deserve.
Improve Employee Involvement
Keep a live check on your employee’s satisfaction levels throughout the year. Cater to their needs to improve their engagement and involvement.Learn More
Measure Employee Feedback
Measure, Analyze, and Engage with them to improve their overall satisfaction levels and provide them the best work environment possible.Learn More
Evaluate your employees’ inputs and help them become accountable for their respective domains. Maintain a healthy work culture and drive towards success.Learn More
Establish open conversation
Streamline your internal communications through multiple channels across your organization to enhance the problem-solving system.Learn More