Usher in the era of Omnichannel Interaction Management
Give your customers a complete, integrated customer support experience across a variety of channels.
Bridging Customer Experience Gaps with Integrated Interactions
The growing impact of social media has left a need for companies to listen to all form of queries on all sorts of platforms. Antlere deploys and manages dynamic data collection tools that bridges such gaps resulting in seamless customer interactions.
Increase customer convenience by giving them the ability to start a conversation on one channel and seamlessly transition to another. Maintain the agility to easily add new channels as customer needs change. A comment that begins on Live Chat can be continued via phone call with agent without the context getting lost.
Route Tickets Automatically
Automate your processes to ensure all interactions go seamless. Route tickets based on agent availability and make sure your customers don’t bounce from one agent to another. Streamline all customer conversations with omnichannel presence to deliver consistent experiences across all channels.
Get the Complete Omnichannel Experience
With omnichannel interaction capabilities, you can deliver a unified, modern customer experience on the channels of their choice. Additionally, enhanced omnichannel management capabilities eliminate any obstacles that may hinder the ability to conduct seamless conversations between companies and their customers.
Merging and Splitting
Often customers send in the same complaint on different channels increasing chances of redundancy. Merge or split tickets to avoid such confusion and keep communication streamlined.
Work smarter by assigning affinities to various customer queries and/or categorize them in groups according to your needs for improved ticket management.
User Tagging & Collaboration
Easily collaborate between your teams and let agents tag the most appropriate person on a ticket to help resolve a customer query in the best possible way- speed up ticket resolutions; enhance customer satisfaction.
Advanced Ticket Assignment
Allow tickets to get routed to right agent based on their area of specialization. Keep a track of the ticket; from the time it entered the system till the time it was resolved to help you keep your agents’ performance in check.