Go Beyond the Score

The NPI & CSAT Tool Built to Win Customer Trust

Customer trust is your most valuable asset. In a high-stakes market, that trust is fragile. Stop churn, fix pain points, and manage fraud with a secure omnichannel feedback platform. Interact unifies 10+ support channels with your NPI & CSAT data for one secure dashboard.

30 Days Free Trial. No credit card required.

Trusted by Leading Financial Services

The Hidden Cost of Disjointed Support Compliance Failure and Customer Churn.

When a customer faces a delayed transaction or needs help with a fraud-related issue, they’re not thinking about internal departments, they simply want a clear answer, fast. But when information lives across multiple tools, teams often struggle to respond with the speed and clarity customers expect.

Fraud & Compliance Risks

Providing audit logs for customer interactions is challenging. Fraud resolution is slow, and risk is often overlooked, exposing you to fines and reputation damage.

Channel Fragmentation

Your customer sends an email, then a WhatsApp, then a chat. Users are ‘bounced across online and offline channels’, forcing them to repeat information and killing your CSAT scores.

Siloed NPS/CSAT

You measure NPI, but it’s just a score. It’s disconnected from your helpdesk, preventing action on feedback and identifying at-risk customers.

One Dashboard for Tickets, Channels, and Customer Feedback (NPI & CSAT)

Stop logging into five different tools. Interact unifies every customer touchpoint into a single, secure ‘pane of glass’. Our AI-powered platform gives your agents the full context they need to solve complex issues on the first contact—from a billing query to a negative CSAT score.

Unify Your Omnichannel Support

Manage all channel from one inbox. Stop forcing customers to repeat themselves and give agents the 'multi-channel' view.

Measure NPI, CSAT & CES Securely

Capture the metrics that matter most loyalty, & satisfaction. Every response is encrypted to ensure data security.

Turn Insight into Action with AI

Our AI analyzes sentiment in tickets and feedback. Route negative CSAT scores to managers and tag 'churn risk' customers.

Save Big on Your First 6 Months of Interact

Enterprise-grade support shouldn’t be costly. We’re offering our “Fintech-Ready” platform on special discount for 6 months. Enjoy all features and our full NPI/CSAT suite.

Offer Ending Soon!

This offer is limited to the first 50 new partners this month.

Frequently asked questions

Explore how we’ve brought clients’ real estate visions to life with unmatched expertise and dedicated support

Q: What other tools can i get to interact with NPI and CSAT?

Antlere Smart goes beyond simple data collection, instantly measuring CSAT, NPI, and Problem Incident Rates. It uses sentiment analysis and continuous feedback loops to generate strategic insights that guide your business decisions, ensuring constant improvement and strengthening.

Q: How to use these metrics to set goals for your team?

Use CSAT to set specific performance goals for teams or individuals in direct customer service roles. Avoid using NPI as a metric for individual performance since it reflects broader, company-wide perceptions and may not accurately represent an individual’s impact.

Q: Does NPI measure customer satisfaction??

Net Promoter Score (NPI) is a customer loyalty and satisfaction measurement taken by asking customers how likely they are to recommend your product or service to others on a scale of 0-10, but there’s a lot more to the story than that

Q: Is NPI the same as CSAT?

The difference between these two customer experience metrics is that NPI is a long-term metric that measures how likely a customer is to recommend your product or service to others, whereas CSAT can be a short-term or long-term metric that measures customer satisfaction with a specific interaction

Q: What’s a good CSAT score?

A good CSAT score typically exceeds 80%, indicating high customer satisfaction. However, this benchmark varies across industries.