Customer Experience (CX) in Healthcare Industry

Experiences that enhance every patient interaction

53% of Patients expect great service from their healthcare providers. Antlere designs healthcare experiences that attract and retain your patients and help you deliver the utmost value to your patients.

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Your patients’ satisfaction is our utmost priority

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Satisfy Patients

Provide a seamless experience to your patients during their stay. Measure, Analyze, and Engage with your patients to enhance patient satisfaction, and build unwavering loyalty.

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Increase Loyalty

The healthcare industry is where you cannot afford to have a low NPS. We inject the NPS DNA across your healthcare facility, so that you can deliver personalized experiences to every patient you come across.

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Understand Patient Sentiments

Your patients’ emotions tell you where you need to improve their experiences. We give you the insights to their emotions and feelings that you can utilize to deliver more memorable experiences, every time.

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Foster Patient Trust

Set examples for others on how to deliver exceptional experiences to your patients. This is only possible when you listen to the needs of your patients wholeheartedly and give them exactly what they want in a seamless manner.

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Track Patient Data

Every interaction you make with your patients bring you their crucial data; what they like, what they don’t like, and what they want. Your utilization of this PX data is your road to achieving phenomenal success in healthcare.

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Use Valuable Insights

Run customized simulations to devise the right strategies. Improve patient care and ultimately accelerate your positive image and transform your facility into one of the best ones in the industry.

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Communicate with your patients, whenever, wherever

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Communicate Effortlessly

Interact is our fully personalized and customized social CRM platform that enables you to have multiple channels directed towards patients’ feedback.

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Listen Closely

Listen to every patient at scale with our CRM platform that has a wide range of digital communication channels to get insights at any point of purchase.

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Highlight Easily

Categorize patient affinities to their individual keywords. Highlight trending topics such as ‘wait time’ to resolve customer issues promptly.

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Take care of the people, who take care of your patients

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Measure Employee Engagement

Your employees are talking 24/7, 365 days a year. Listen to their needs, improve their engagement and involvement, so they can take better care of your patients.

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Measure Employees Feedback

Measure, Analyze, and Engage with employees to improve their overall satisfaction levels and provide them the best and most engaging environment possible.

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Establish Employee Accountability

Evaluate your employees’ inputs and help them become accountable for their respective domains. Maintain a healthy work culture and drive towards organizational success.

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Improve Open Conversations

Streamline your internal communications through multiple channels across your facility to enhance the problem-solving system.

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Give your patients the care they deserve. Build unvwavering loyalty and drive your business success with Antlere.