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SURVEY 500 PEOPLE FOR FREE & PREPARE FOR THIS HOLIDAY SEASON

The 2018 holiday season is right around the corner, and what better way to prepare for the highest footfall period of the year than to measure your customer experience through Antlere.

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How Antlere will benefit You This Holiday Season

Forecast Customer Behavior and Sales

Get a better idea of which products will triumph and hence increase your holiday sales.

Identify gaps in service

Identify any gaps in your service to better prepare for the holiday season

Enhanced Conversations to drive action

With Antlere go beyond surveys to foster better relationships.

Get Custom Reports

Base your holiday strategies on your empirical findings from Antlere

Reach Out to your Holiday Customers

TEXT SURVEYS WITH LOGICS

Create Text-based surveys using various question types including MCQs, Open Text, Rating Scales etc. Also, use our Skipping and Piping logics to make your surveys smarter.

KIOSK DEPLOYMENTS

Gain better response rates by deploying Kiosks to measure customer experience during their visits to your business.

VOICE SURVEYS

Leave conventional measuring tools behind by giving your customers the option to send you voice recorded surveys.

VIDEO SURVEYS

Why stick to just text when the world is moving towards video content? Allow your customers to record their feedback using video through Antlere.

WEB/APP BASED SURVEYS

Integrate CX Measuring into your existing websites or Apps to reach your customers on the go.

SOCIAL MEDIA MEASURING

Listen to the 3 billion people using social media to express themselves and find insights for your business.

UTILIZE YEARS OF RESEARCH TO FIND THE RIGHT METHODOLOGY FOR YOUR CUSTOMERS

Antlere offers multiple CX Measurement methodologies to suit your specific needs.

NET PROMOTER SCORETM

One of the most powerful metrics for gauging loyalty, NPSTM measures a propensity to recommend your business to the respondents’ friends or family. This Personal element results in more accurate results and the distribution of Promoters, Passives and Detractors allow for the calculation of a quantifiable score for Performance Tracking.

CUSTOMER PERCEPTION – CP

Studies suggest that customer buying behavior is not an exact science, and is often dependent on Belief and Emotion. Customer Perception scale allows companies to ask customers if they BELIEVE that the company is worth doing business with. This is often an excellent indicator of buying behavior.

CUSTOMER EFFORT SCORE – CES

At times, identifying customer pain points is better achieved by understanding where the customer effort lies. CES asks the question of how much effort it took the customer to deal with the business on a scale of your choosing.

PROBLEM RESOLUTION SATISFACTION – PRS

Solving customer complaints is often the Key Performance Indicator of employees, and PRS allows companies to gauge the effectiveness of complaint solving by asking customers their satisfaction on how complaints were dealt with.

PROBLEM INCIDENCE RATE – PIR

All organizations need to understand how often problems occur in order to better solve them. The PIR allows companies to figure out how often complaints happen.

CUSTOMER SATISFACTION – CSAT

Gauge customer satisfaction with this easy-to-understand scale that asks a basic question on satisfaction, on a scale of 1-5.

Learn More about your Holiday Customers

Get detailed analyses for your Retail Industry
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EXPERIENCE INSIGHTS

Get actionable insights from your customers before the holidays to understand what you need to do to delight them.
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SEGMENTED ANALYSIS

Granular analysis in terms of geography, product, service and affinity which allows you to find points of improvements.
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COMPANY HEALTH

Get a holistic view of your company health and predict performance on this holiday season
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Employee Performance

Use Antlere to oversee your employees’ performance before, during and after the holiday season.
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MARKET POSITION

Learn about your current standing in comparison to your competitors and find ways to excel.

Take Action

Engage with your Customers and build loyalty

Closing Loops

Addressing to negative feedback allows for faster growth of your Retail Industry

Convenient Conversations

Easily talk to your Customers to foster better relationships and build loyalty.

Enhanced Satisfaction

Convert damaging detractors to devoted promoters hence increasing repeat purchases and Customers referrals.

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