Probe Deeper into Customers’ Emotions
Understand customer pain points on an intimate level with state-of-the-art modules that allow you to gauge customer sentiment to drive the right impact.
Gather More, Analyze Deeper, Grow Bigger
Being a customer-oriented business is not an easy job to do. It is about developing an emotional bond with your customers that surpasses their expectations. But to deliver on these expectations one must deploy the right tools that allow to glean on the right customer insights helping improve and exceed customer expectations.
Surfacing insights proactively
The most actionable insights are often hidden in open ended customer feedback. And while understanding it can be a tricky job, itdoes not mean it’s impossible. Antlere Text Analytics extracts, clusters, and analyzes keywords so you can understand what your customers want.
Reading between the lines
Want to identify opportunities that can make the real difference to your CX program? Track the most trending topics through Affinity Tracking. Group customer comments based on most positive/negative customer responses & highlight areas that need immediate focus.
Emotions are the Essence of a Stellar CX Program
Does your CX program focus on understanding customers’ sentiments? Do you have strategies in place that foster positive sentiment while addressing negative feedback? Antlere ensures you keep customer emotions at the forefront of your CX initiatives by helping you manage the most compelling consumer experience possible.Request Demo