Track Customer Sentiments with CX

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Probe Deeper into Customers’ Emotions

Understand customer pain points on an intimate level with state-of-the-art modules that allow you to gauge customer sentiment to drive the right impact.

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Surfacing insights proactively

The most actionable insights are often hidden in open ended customer feedback. And while understanding it can be a tricky job, itdoes not mean it’s impossible. Antlere Text Analytics extracts, clusters, and analyzes keywords so you can understand what your customers want.

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Reading between the lines

Want to identify opportunities that can make the real difference to your CX program? Track the most trending topics through Affinity Tracking. Group customer comments based on most positive/negative customer responses & highlight areas that need immediate focus.

Emotions Are the Essence of a Stellar CX Program

Emotions are the Essence of a Stellar CX Program

Does your CX program focus on understanding customers’ sentiments? Do you have strategies in place that foster positive sentiment while addressing negative feedback? Antlere ensures you keep customer emotions at the forefront of your CX initiatives by helping you manage the most compelling consumer experience possible.

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Want to exceed customer expectations?

Customers do bussiness with companies they know, like
and trust. Are you one of them?

Insights by Antlere

June 19, 2019

7 “BIGGEST” Reasons Why CXM Matters

May 15, 2019

Living Beyond a Score: Net Promoter Spirit

February 15, 2019

A Happy Customer is a Loyal Customer

Want to exceed customer expectations?

Customers do bussiness with companies they know, like
and trust. Are you one of them?