Features - Antlere

Features

Gather More, Analyze Deeper,
Grow Bigger.

Take your CX Management to the next level with state-of-the-art modules that give you actionable insights and reach your customers like never before.

Deploy Multi-Dimensional Surveys to Measure Customer Experience

With Antlere, you get full control to create the survey you need.

Deploy Multi-Dimensional Surveys to Measure Customer Experience

With Antlere you get full control to create the survey you need.

Utilize years of research to find the right methodology for your customers

Antlere offers multiple CX Measurement methodologies to suit your specific needs.

Net Promoter Score TM – NPS

One of the most powerful metrics for gauging loyalty, NPSTM measures a propensity to recommend your business to the respondents’ friends or family. This Personal element results in more accurate results and the distribution of Promoters, Passives and Detractors allow for the calculation of a quantifiable score for Performance Tracking.

Customer Perception – CP

Studies suggest that customer buying behavior is not an exact science, and is often dependent on Belief and Emotion. Customer Perception scale allows companies to ask customers if they BELIEVE that the company is worth doing business with. This is often an excellent indicator of buying behavior.

Customer Effort Score – CES

At times, identifying customer pain points is better achieved by understanding where the customer effort lies. CES asks the question of how much effort it took the customer to deal with the business on a scale of your choosing.

Problem Resolution Satisfaction – PRS

Solving customer complaints is often the Key Performance Indicator of employees, and PRS allows companies to gauge the effectiveness of complaint solving by asking customers their satisfaction on how complaints were dealt with.

Problem Incidence Rate – PIR

All organizations need to understand how often problems occur in order to better solve them. The PIR allows companies to figure out how often complaints happen.

Customer Satisfaction – CSAT

Gauge customer satisfaction with this easy-to-understand scale that asks a basic question on satisfaction, on a scale of 1-5.

Powerful Insights to help you grow

Understand your customers better and take actions to address concerns that your customers escalate.
One Dashboard – Complete View

Experience the true power of Antlere’s Dashboard, showcasing your complete company health in one view, customized for your needs.

Actionable Insights

Understanding Customer Experience is only part of the Equation. The real business value comes from acting upon it, and Antlere helps you find Actionable Insights to improve.

Customized Reporting

Slice and dice your customer feedback and data to find the perfect value in the form of Custom Performance and Management reports.

Learn the meaning and emotion behind your customer feedback

Use Artificial Intelligence to automate the process of understanding your customer sentiment.
Text Analytics

Use Text Analytics to decode the meaning in unstructured feedback. Antlere lets you see what topics are trending and who is bringing up which issue about your product or service.

Sentiment Analysis

Interpret emotions behind customer feedback and determine if an expression is positive, negative or neutral, and to what degree, with Sentiment Analysis.

Tagging and Key-Phrases

Antlere lets you organize the feedback gathered and analyze trends at a glance with manual and automatically generated tags.

Improve your processes by understanding Business Segment

Categorize your customer feedback to get a complete health check of things that are important to your company.
Affinity Tracking

Find out what your customers are talking about by identifying key-phrases and affinities from their feedback and grouping them together.

Customer Demographics

Identify customer segments and automatically group customer data to allow you superior control and a granular analysis of your audience.

Services/Products tracking

Track the performance and customer perception of individual products and services that you are offering.

Facility/Geography tracking

Segment your feedback scores and data across geographies to gauge your holistic business direction.

Close the loop to become a leader in NPSTM and grow 2.5x faster than your competitors

Take customer interactions to the next level with Antlere CFL, which allows you to take actions based on customer feedback.

What are Loops

When customers have negative feedback or experiences, we view them as an opportunity and generate loops. Addressing these loops allow for faster growth of your business.

Alerts and Notifications

Alert key players and managers when loops are generated so that no customer complaint or query goes un-resolves.

Complete Data of Customer Complaints

Antlere offers complete customer data, transaction histories and past experiences to allow you to fully understand the nature of the loop.

Loop Tracking and Assignment

Track the progress of your loops and automatically or manually assign them to the stakeholders responsible.

Loop Closing Interface

With our easy-to-use Loop Closing Interface, your agents and managers will find closing loops easier than ever.

Engage your customers and build Loyalty

Communicate with your customers through Antlere and harness the power of Promoters who Buy More, Stay Longer, and tell their friends about your business!

Information Broadcasting

Have a message you want to share with your audience? Use our Broadcasting system for push notifications, updates, sales, surveys and much more to your customers.

Conversations Messenger

Talking to customers is the most important thing a company needs to do to foster better relationships and build loyalty. With our easy-to-use Conversations Messenger, join the conversation with your customers.

IMPACTTM

Experience the true power of loyal customers with Antlere IMPACTTM. Create a referral program in minutes and spark the excitement of referrals for your customers with rewards.

Discounts

Use your customers data to offer and manage complete discount campaigns for your customers.

Understand your Customers’ Journeys like never before

Take CX Management to the levels of the customers. Experience what your customers experience and find ways to delight them in their journey.
Video + Audio Mystery Shopping

Get a complete feel of your customer journey by deploying Mystery Shopping. Record Videos, Analyze Tags and Scores, and identify your customer pain points during interactions with your business.

Customer Journey Mapping

Keep a complete track of your customer’s journey by fully understanding their experience at every point of their journey, all within Antlere.

Touch-Points Experience Analysis

Gauge customer experience on all your business touch points using various survey methods and analyze the results to find opportunities for improvements.

Made for Teams

Empower your teams to excel at Customer Experience Management because real growth cannot come from one person.