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September 28, 2018

Dominos vs. Pizza Hut: Who will win?

Dominos has finally toppled Pizza hut to become the pizza King. The brands made a big comeback. The Domino’s philosophy has always been about convenience for their customers. It was […]
September 28, 2018

Customer Experience Management (CEM)

Customer is increasingly becoming the focal point of business transactions. Customers are indeed more than statistics. They are people, with hearts and minds and behaviors, feelings and thought processes that […]
September 27, 2018

7 Tips to craft a Good Survey Question

When we’re conducting a survey, we would like to make sure we’re asking questions that will click accurate and useful information but it isn’t always obvious what makes a survey […]
September 27, 2018

What is customer service and the seven essentials . . .

If you’re a business owner or entrepreneur you know how frustrating it can be when clients are not happy with your product or service whether or not it’s you or […]